Pooch & Mutt

To change or amend your subscription, you log into your Pooch &amp; Mutt account, and Click Subscriptions. Within here, you have the choice to -&#xA0;<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Skip your next delivery&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Change your next delivery date&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Cancel your subscription&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Swap products&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Add new products in&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Change delivery address&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Poppins, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x2022; Change delivery frequency

To change or amend your subscription, you log into your Pooch & Mutt account, and Click Subscriptions. Within here, you have the choice to -. • Skip your next delivery. • Change your next delivery date. • Cancel your subscription. • Swap products. •

How do I change my subscription?

Subscriptions

Where is my order?

How do I track my order?

What if I have an issue with a recent delivery?

How can I return something to you?

When will I receive my refund?

What countries do you deliver to?

How do I quality for Free Delivery?

Orders & Delivery

What's your returns policy?

Returns

How does your subscription service work?

How do I set-up my subscription?

How do I remove products from my subscription?

How do I edit my next subscription date?

How do I pay for my subscription, and when will I be charged?

How do I update my payment details?

I've been given a new card, forgotten to update my subscription, and now my delivery has failed. Help!

Will I be charged subscription fees?

How do I update my shipping and billing address?

How do I get free delivery on my subscription order?

How do I combine multiple subscription products into one single delivery to qualify for free delivery?

How do I add a discount to a current/next subscription?

How do I swap/remove a discount code on a subscription?

How do I apply a PoochRewards discount voucher to my next subscription order?

Why is my discount code not coming off my total amount and only products?

Can I have subscription orders and still buy the odd one-off item?

Are all your products available as subscriptions?

What happens if I forget to skip/cancel my subscription?

I still don't understand and I need more help.

I'm having trouble signing into my account.

How can I make changes to the details on my account?

How do I change my password?

What is PoochRewards?

How do I join PoochRewards? Is it free?

Who can join PoochRewards?

How does your reward program work?

How can I earn points?

What am I agreeing to by joining PoochRewards?

Can I earn points when purchasing Pooch & Mutt products from another website or in store?

Where can I see how many points I have earnt?

What does 'pending points' mean?

Is there a limit to the number of points I can earn?

How do I spend my points?

Can I save up all my claimed vouchers and use them all together to get my order completely free?

If I don't use my full money-off voucher, will the rest be saved for my next order?

How do I change my subscription?Updated 4 months ago