What happens if I forget to skip/cancel my subscription?Updated 4 months ago

For any upcoming subscription product, we will send you a reminder email 3 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date. 

If you decide you don't want the order on this occasion, but don't push the order date back within your subscription account or contact our customer service team via email for help, the order will continue to be delivered. 

We can still collect and take the order back to our warehouse for you at delivery attempt, however, when we process the refund, you will incur a charge of £4.99 for the returned item postage.