Discount codes & Promotions
How do I apply a discount code?
Promotional Codes must be added to the Shopping Bag before checking out. Discount codes cannot be applied retrospectively (i.e. – after an order has been confirmed).
Can I apply more than one discount code at a time?
At this time only one discount code can be applied at a time, this includes the discounts code vouchers you will receive from PoochRewards. If you try and apply for example a 10% off and then your £10 reward, it will only allow one of these. We are w
Why is my discount code not working?
Discounts will only be applied to your order when a code has been applied or spend threshold has been met if an automatic discount. We do not apply these retrospectively.Discount codes (Including the ones used during our sale periods) excludes subscr
How does the refer a friend program discount work?
If you share your unique referral code (found in your PoochRewards section of your account) with your friend who is not already an existing customer, they will get £10 off their first purchase and if they spend over £30, you’ll earn 250 points in ret
Are there any items not included in offers?
Unless we specify the offer is off of a certain collection, the offer will be redeemable against any full priced item on site.
Free gifts and exclusions.
During our sales, we will often run a promotion that means you will get a free gift with your order. These free gifts are optional and will show in the basket for you to select if applicable. If the option to add it, does not show, it means that your
How do I quality for Free Delivery?
Free delivery is included when your order is over £39.99, after any discount codes have been applied. For example, if you’ve spent £50, then use a 30% off discount code, your total will drop to £35, making it fall below the free delivery threshold.