Orders & Delivery
Where is my order?
Once your order has shipped, you will receive a shipping notification via email which contains a tracking number. You can use this to track your order in real time. If you have any issues, please don't hesitate to contact us: [email protected].
How do I track my order?
Once your order is out for delivery, you will receive a tracking number & link from our delivery partner, DPD. You can also log into your account, and receive real-time delivery updates on the Order History section!
What if I have an issue with a recent delivery?
If you have any issues with your delivery, please contact us either via our Live Chat, WhatsApp, or email ([email protected]). Please also give an overview of the issue, along with the order number relating to the delivery issue. Our team will b
How can I return something to you?
If you have changed your mind you can return an item to us if the product is unopened and in a resell-able state. We cannot accept returns if the product has been opened but your dog does not like the food. If you have a subscription with us, we will
When will I receive my refund?
Once we receive your returned items, we will issue a refund and you will be notified by email. Please note, it can take between 5-10 working days for your refund to be processed, depending on your bank.
What countries do you deliver to?
For Pooch UK we deliver to United Kingdom, Guernsey, Isle of Man & Jersey. We are looking to expand into further countries so please sign up to our newsletter if you'd like to be notified when we do. Failing all the above we do have wholesalers in th
How do I quality for Free Delivery?
Free delivery is included when your order is over £39.99, after any discount codes have been applied. For example, if you’ve spent £50, then use a 30% off discount code, your total will drop to £35, making it fall below the free delivery threshold.