Pooch & Mutt

<p>Your points can only be applied to your account if you are logged in when you reach checkout. Please also bear in mind it can take some time to process so check the area that states &#x2018;pending points&#x2019; after the order has been fulfilled. If you have forgotten to log in then don&apos;t worry, you can contact our customer service team at pooch@poochandmutt.com with your name, email address and order number for us to apply these to your account.</p>

Your points can only be applied to your account if you are logged in when you reach checkout. Please also bear in mind it can take some time to process so check the area that states ‘pending points’ after the order has been fulfilled. If you have for

Why aren't my points being applied to my account when I make an order online?

Account & Pooch Rewards

Where is my order?

How do I track my order?

What if I have an issue with a recent delivery?

How can I return something to you?

When will I receive my refund?

What countries do you deliver to?

How do I quality for Free Delivery?

Orders & Delivery

What's your returns policy?

Returns

How does your subscription service work?

How do I set-up my subscription?

How do I change my subscription?

How do I remove products from my subscription?

How do I edit my next subscription date?

How do I pay for my subscription, and when will I be charged?

How do I update my payment details?

I've been given a new card, forgotten to update my subscription, and now my delivery has failed. Help!

Will I be charged subscription fees?

How do I update my shipping and billing address?

How do I get free delivery on my subscription order?

How do I combine multiple subscription products into one single delivery to qualify for free delivery?

How do I add a discount to a current/next subscription?

How do I swap/remove a discount code on a subscription?

How do I apply a PoochRewards discount voucher to my next subscription order?

Why is my discount code not coming off my total amount and only products?

Can I have subscription orders and still buy the odd one-off item?

Are all your products available as subscriptions?

What happens if I forget to skip/cancel my subscription?

I still don't understand and I need more help.

Subscriptions

I'm having trouble signing into my account.

How can I make changes to the details on my account?

How do I change my password?

What is PoochRewards?

How do I join PoochRewards? Is it free?

Who can join PoochRewards?

How does your reward program work?

How can I earn points?

What am I agreeing to by joining PoochRewards?

Can I earn points when purchasing Pooch & Mutt products from another website or in store?

Where can I see how many points I have earnt?

What does 'pending points' mean?

Is there a limit to the number of points I can earn?

How do I spend my points?

Can I save up all my claimed vouchers and use them all together to get my order completely free?

If I don't use my full money-off voucher, will the rest be saved for my next order?

Will my points or vouchers expire?

What happens to my points if I return a product or my order is cancelled?

Help! I didn't save my reward voucher code, how can I find it?

Can I share my points with a friend and gift someone else a money-off voucher?

How do I add my dog's birthday to my PoochRewards account?

When did your rewards scheme change?

How do I leave the program?

What is unique about your pet food?

Do you send out free samples?

Where is your food made/sourced?

Is your packaging recyclable?

Do you use non-GMO ingredients?

Are you Peta accredited?

About Pooch & Mutt

How do I apply a discount code?

Can I apply more than one discount code at a time?

Why is my discount code not working?

How does the refer a friend program discount work?

Are there any items not included in offers?

Free gifts and exclusions.

Discount codes & Promotions

Why aren't my points being applied to my account when I make an order online?Updated 4 months ago