Account & Pooch Rewards
I'm having trouble signing into my account.
When you sign up for an account with us, you also need to activate it to be able to sign in. You will receive an email with an activation link to follow. If you don’t see this, please email [email protected] with the subject “please activate my
How can I make changes to the details on my account?
Simply log in to your account and our new dashboard makes it really easy to make changes in the my details section.
How do I change my password?
Simply log into your account and find the my details section. You can update your password here or on the login screen select 'Forgot my password'.
What is PoochRewards?
When you join PoochRewards, you become a member of our community of pet lovers who are using food as medicine and looking after their pet with the power of positive nutrition. We want to reward you for doing this which is why we came up with our loya
How do I join PoochRewards? Is it free?
Yes it’s completely free and all you need to do to join our pack is to create an account on our website. By just doing this alone you’ll receive 100 points, and if you're creating an account at the same time as purchasing your first subscription, you
Who can join PoochRewards?
Anybody! Providing we ship to your country, anybody can join.
How does your reward program work?
To put it simply you earn points by shopping and interacting with us and in return we reward you for being a loyal customer. Some of these rewards are for money off vouchers to spend online, free products or you can simply use your points in a philan
How can I earn points?
We’re always looking at new ways to earn points but for now you can earn points by;. Making a purchase at www.poochandmutt.com you can earn 1 points per £1 spent (3 for subscribers). Time to time we will have double or triple points events so there m
What am I agreeing to by joining PoochRewards?
By joining PoochRewards you’re signing up to become a part of our community of pet lovers who are using food as medicine and looking after their pet with the power of positive nutrition. You’re also agreeing to receive service related emails regardin
Can I earn points when purchasing Pooch & Mutt products from another website or in store?
Unfortunately at this time you can only earn your PoochRewards points through our website however it’s not something we’d rule out adding for the future.
Where can I see how many points I have earnt?
You can view your points balance on the overview section of your account or within the PoochRewards section of your account. Both of these places will also tell you if you have any points pending.
What does 'pending points' mean?
Pending points are given after you’ve completed your action to earn points, (eg. making a purchase) but when there hasn’t been enough time for those points to fully process into available points yet. They normally process within a few weeks.
Is there a limit to the number of points I can earn?
Nope, you can earn and earn as much and as many points as you like. Some of the actions can only be completed once however the points designated from purchases are completely unlimited!
How do I spend my points?
Head to your account when logged in and select the area for PoochRewards. Once you have met the available thresholds, you can exchange your points for rewards and vouchers to spend on future orders. Find the tab titled “GET REWARDS”, select the rewar
Can I save up all my claimed vouchers and use them all together to get my order completely free?
Unfortunately not, voucher codes cannot be used in conjunction with any other voucher or discount codes.
If I don't use my full money-off voucher, will the rest be saved for my next order?
No, at this time we’re afraid unless you use the full money off voucher in one purchase, you wouldn’t be able to use the rest on a different order.
Will my points or vouchers expire?
Points will never expire. Vouchers will expire two years after claiming.
What happens to my points if I return a product or my order is cancelled?
For any product that’s returned to us or cancelled before fulfilment, your points earned on this will be reversed.
Help! I didn't save my reward voucher code, how can I find it?
You’ll be able to find any vouchers and rewards you may have claimed but not spent in the “MY REWARDS” tab.
Can I share my points with a friend and gift someone else a money-off voucher?
You are currently unable to send someone else points or money off vouchers as the code is linked to your account, however it’s something we are looking at being able to do in future.
Why aren't my points being applied to my account when I make an order online?
Your points can only be applied to your account if you are logged in when you reach checkout. Please also bear in mind it can take some time to process so check the area that states ‘pending points’ after the order has been fulfilled. If you have for
How do I add my dog's birthday to my PoochRewards account?
If you head over to the PoochRewards section of your account and find the Ways to Earn section on the overview. Here you’ll see an icon for Pet’s birthday. Click the “Complete Activity” and enter the birthday in here.
When did your rewards scheme change?
We updated our PoochRewards scheme in August 2020 to make it easier for you to collect and manage your points online. Points are only available on purchases made from poochandmutt.com, and can be exchanged for rewards to spend on future orders on the
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued. If you decide to leave and then want to rejoin just contact us and we'll re-enroll you. However, your